What information is required to make an online payment?
1. Rates Payments
You will need to provide your rates assessment number, the amount you are paying and credit card details. Your rates assessment number can be found on your rates notice

2. Expiation Notice Payments
You will need to provide your expiation notice number, vehicle registration (if notice relates to a parking offense) and credit card details. Your expiation notice number can be found on your expiation notice. Council is unable to accept part payments for expiation notices. If you are facing difficulties in paying, please contact our customer service centre on 8269 5355 or email admin@prospect.sa.gov.au.

3. Dog Registration payments
You will need to provide the all but the last digit of your dog number and credit card details. Your dog number can be found onyour dog registration renewal notice, eg: 12345; enter 1234.
If you wish to register a new dog or last years details are no longer relevant (eg: the animal is now de-sexed or you have moved), you will need to visit the Civic Centre.

What types of credit cards are accepted?
Visa, MasterCard and Bankcard.

How do I pay multiple accounts with one credit card payment?
We now have a Shopping cart payment option that allows customers to make multiple payments simply with a once off entry of credit card details.
The Shopping Cart allows you to pay any number of accounts, in any combination or order, by adding accounts to your "shopping cart". When you are finished click on the PAY button and it is then that you enter your card details once to complete the payment of all selected accounts.
We believe that this will reduce the time taken to pay multiple accounts compared to our single account payment method option.

How long will it take for my online transaction to complete?
Your transaction should be completed within five (5) seconds of pressing the 'Submit' button. However, this will ultimately depend on the speed of the Internet connection to your "Internet Service Provider". If you are experiencing ongoing problems, please contact the customer service centre on 8269 5355 or email admin@prospect.sa.gov.au   To ensure a prompt reply to your query, please note any error message you have received.

How do I know that the transaction has been successful?
Once you have entered in all your details and clicked on the 'Submit' button, your transaction will be processed and a receipt displayed. Please print a copy of this, your receipt contains information that may be necessary for any future queries.

I have made a payment but the amount on the screen has not updated
Your transaction will be processed on the day it is entered and your online details updated on the next business day.

I have paid the wrong amount.
If you have completed your transaction and entered the wrong amount:
1. Underpayments: Simply perform an additional transaction for the outstanding amount.
2. Overpayments: Please contact the customer centre on 8342 8080 to discuss suitable arrangements.
Please have your receipt handy.

How secure are my personal details?
The City of Prospect has implemented the latest technology from eSign to provide what is believed to be the best possible protection of your data. At no time is your credit card information stored on council computers; and processing occurs via a 128-bit encrypted secure session within the main processing frame of the payment web page. For speed of operation we have not secured the entire web page, only the payment "frame". You should see the encryption padlock near where you are entering your details.
For more information please visit eSign: www.verisign.com.au

I am using Netscape and I can't see the menus
We are aware that various versions of Netscape may either see no menus, the hover colours may not work, the links may not work on the menu and there may be other problems.
We are endeavoring to determine what the problem is and have until then provided the links to payment pages on some of the "menu" text.
However, if possible consider upgrading to the Firefox internet browser. Later borwser versions will usually provide you with a greater level of protection.